Terms and conditions
Terms of engagement
These can be made by post, telephone, e-mail or in person by visiting the academy. The tuition is based on the specific requirements of the student, and an initial discussion will allow the student/parent to make detailed comments on how he or she would like the tuition to meet his or her needs.
Method of tuition
Private online tuition will take place via the Bitpaper platform which allows the student and teacher to use a shared interactive whiteboard with a video and audio link. Students are asked to provide as much detail of their aims in the use of a private tutor as possible so that we are able to plan a form of tuition which will be of maximum benefit to them.
Payment is accepted by bank transfer. Payment by bank transfer must be received before the lesson.
Code of conduct
Students may terminate their ongoing association with A* Tuition Academy at any time (subject only to the cancellation policy below). Our Tutors will conduct themselves courteously at all times, and it follows, therefore, that we expect the same from students and their parents. In the event that a situation was to develop which would render the continuation of a service impossible, we reserve the right to discontinue such service forthwith, and remove the student from our list. The same right to discontinue receiving services rests with the student. In any event, in case of problems, we would do everything possible to remedy these at the earliest opportunity.
Variation of fees and services
Fees may be changed and the services offered added to or withdrawn at any time. However, fees will not be varied during an academic year. We reserve the right to increase fees, in line with inflation when the new academic year starts.
Limit of liability
A* Tuition Academy will not be liable for any consequential loss or damage to its students, however caused, in the event that tuition cannot be provided for any reason.
Liability is restricted to that shown in the cancellations policy. Students' statutory rights are not affected by any clause shown in these Terms and Conditions.
Students can expect high quality tuition, delivered by qualified teachers. However A* Tuition Academy cannot guarantee examination results.
Please give a minimum of 24 hours notice of any cancellation of an appointment, by email. If a student fails to give 24 hours notice, full fees will be payable.
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